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Northwest College


Majors / Programs

Help Desk


If you enjoy applications software and computing but want to work more closely with people, the Help Desk certificate is the program to explore. Here you will study in areas related to hardware and software installation, configuration, troubleshooting, and customer service.

Students who pursue this option have the advantage of small classes taught by well educated and trained professionals. Lots of hands-on training supplements the basic theory and organization required to join people currently in the field and continue to update and move with technology into the future.

The demand for Information Technology (IT) workers and the need for Information Technology worker retraining are critical national issues. There is a severe mismatch between the demands of the market for IT professionals and the supply. If you are ready to help fill this demand, Northwest College is the place for you!

Sample Careers

Network Technician, Network Troubleshooter, Network Cabling Specialist, Network Administrator, PC/Microcomputer Technician, Technical Support Specialist, Help Desk Specialist, Customer Service Representative, Software Consultant

Additional Resources

Course Syllabi: Search this section for specific syllabi offered at NWC.

Scholarship Opportunities

NWC offers a variety of scholarships. We invite you to access more scholarship information on these opportunities.


Lisa Satterlee
Assistant Professor of Business Office Technology

Northwest College
Northwest College

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