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Northwest College

Computing Services


Frequently Asked Questions

What is my H drive, and how do I use it?

The H Drive is your personal folder on the network. You may store all of your school related materials in here. All H drives are on shared space on the server; anyone found abusing this by storing non-school-related material will have their H drive taken away. Examples of files which are not school-related are MP3s, movies, and the like. The only way these are allowed is if your instructor informs us they are for a class. All H drives will be deleted August of each year. Make sure you save your information on a CD, DVD, or Zip disk (servers are not 100% safe – a backup is always a good idea).

To get to your H Drive:

  • Click Go in the Finder
  • Click Connect to Server
  • Type “Apollo” and click Connect
  • You will be asked for your user name and password, type them in.

You should see a screen similar to the one below pop up. Your H Drive will be marked with your name followed by H Drive.
Connect to your H: drive on a Mac

How do I get to the Help Desk?

NOTE:  The Help Desk is ONLY for faculty and staff.

Open Safari and type "http://reliant/helpdesk" (without the quotes), or click the Help Desk link on the right side of the page. When the login box pops up, type your username and password. If you're not in the system, you will be asked to fill out a form. Otherwise it will go directly into the work order system.

Someone deleted an application off of this computer?

If you're a student, let one of the instructors know the machine name (tag on the front of it, example FAB42-02) and what application is missing.

If you're an instructor, the best approach is to fill out a Help Desk ticket and select "Macintosh" for the category. If it's an emergency, call Computing Services at 6080.


How do I get to WebAdvisor?

If you're on campus, open Safari and type "http://webadvisor" (without the quotes).  Off campus, visit

When I try to connect to my H drive, I have to log in?

If you see the box below when you connect to the servers it means you’re not authenticated. Just type your username (the name you used to log in) and password in the boxes and click “Connect.”

Student Temp didn't mount on my desktop when I logged in.

This also goes for anyone logging in and their group drive does not mount on their desktop.

Step 1. Click "Go" in the Finder window

Step 2. Click "Connect to Server"

Step 3. Put your username in the username textbox

Step 4. Put your password in

Step 5. Click "Connect"

Step 6. Select "Student Temp" (or whatever drive you want to mount)

How do I change my password?

These steps explain how to change your login password for both instructors and students.

After you have logged in, click the apple in the upper left corner of the screen. Click "System Preferences." In the System line (the last one or second to last one), click the icon that reads "Accounts" under it. Your name should be highlighted on the left side; if it's not, select it. Click the "Change Password" button on the right side of the screen under the short name text box. It will ask you to type in your old password first. Next, type your new password in the password box and then retype it in the verify box and click the change password button in the lower right corner when finished. Your password has now been changed for your login.

DO NOT give your password to anyone.

How do I get to the MyNWC webpage?

If you're a student and on campus, just open Safari, it should be your home page. Otherwise, open Safari and type "http://mynwc" (without the quotes).

Mac Tutorials

If you would like to see a tutorial on another subject please send us an email by clicking here with detailed information.

First Day of Classes Tutorial for Instructors to give to students on the first day of class in PDF Format.
Group Drives Information on the Macintosh Group Drives in PDF Format
H Drives Information on the Macintosh H drives in PDF Format


Casey Dearcorn
Computing Services Director

Office: MB105
Phone: 307-754-6080

Northwest College
Northwest College

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