Residence Hall FAQs
For Hall Residents at NWC
My internet connection is not working or my computer is not working. What do I do?
1) Check to see if you have the proper cable connected between the wall jack and your computer's network port. If you do not have a cable or need the correct type, it can be obtained by asking your RD or RA.
6) If, after trying the steps listed above, you still cannot access the internet, call your RD or RA.
I need to store my files. Where do I do it and how?
The best place to store your files is on the H Drive. There is a tutorial HERE explaining how to use the H Drive.
My computer is running very slow, what can i do to fix it?
Note: Before performing maintenance on your PC, you should be sure that all data you want kept is backed up.
Sudden SlowdownIf your computer has experienced a sudden change in performance, you might want to try a System Restore to a date prior to the problem. Click on START > ALL PROGRAMS > ACCESSORIES > SYSTEM TOOLS > SYSTEM RESTORE and then select Restore My Computer to an Earlier Time. Pick a date prior to the problem.
Note: A System Restore does not affect your data, only programs and settings. But you still should always have your data backed up before performing any major system maintenance.
First Check Running Processes - With no programs running, the first thing to do is check the Task Manager for CPU usage and Processes running (access Task Manager by pressing Ctrl-Alt-Delete). You may spot the problem right off the bat. If the CPU Usage (bottom center of the window) is pinned at 100%, check the process list to see if you can find what is causing the problem. Disregard the System Idle Process figure which it is often at 70-90%.
If you find one process that is at 100%, you can try to disable that process and see if things improve. Disabling a process is only valid until you restart your computer. I would suggest you search Google for the process name to find out what it is before disabling it. At the bottom right of the window you will see a box that shows the total number of processes running. This number will vary depending on your exact computer configuration but here is a general guideline.
A good place to start for curing a slow PC is to check for virus and/or spyware problems. These instructions are specifically for Windows XP although they would be similar for other operating systems.
NOTE: If your computer does not contain a large amount of data and you have very few programs installed, you might find it easier to just perform a complete restore and just wipe everything out and start over, but you will lose everything you have saved on the computer and will have to reinstall any programs that you added since you first set it up.
If you restore your computer to factory defaults:
How do I tell if I am on the list of blocked IP addresses by Computing Services?
Call Computing Services at 307.754.6080 or email us. Users on this list must run a virus scan and a spyware cleaner. A cd has been given to your RD that has some of these utilities.
How do I contact someone for help?
First contact your RA or RD and have them run all the proper tests to determine the problem or clean your machine. If you are still having problems call 754-6080 and explain the problem in detail.
How do I find my IP address?
If you are using a Macintosh, don't use these instructions.
Step1. Click Start in the lower left corner of the computer.
Step2. Click run.
Step3. Type "cmd" and hit enter. (If CMD gives you an error, use "command" instead). A black DOS screen should pop up on your monitor.
Step4. In the black screen type "ipconfig" and hit enter. Some information should come up on the screen.
Step5. There should be a line that says "IP Address" with a number like the following example (IP Address.........:192.168.101.5)
Step 6. You have now found your IP Address.
How do I keep my computer from having the internet shut off?
1. Keep your antivirus up to date.
2. Use Windows Update to keep your computer up to date.
3. Use a free program like Spybot or Adware to keep spyware off of your computer.
What kind of maintance should I do on my computer?
You should have your Automatic Updates and virus definitions set to check automatically and install automatically. You should run Adaware every once in a while to get the garbage off of your machine. The timing on that depends on how often you use the internet.
I am having problems with my phone, I need help, what do I do?
See the "Residence Hall Phones " page.
My computer is broken. Who can I contact to fix it?
There are people in Computing Services that are willing to work on student's computers during off hours. Computing Services staff will not work on students machines during normal working hours. We do charge a fee of $50 an hour (parts not included) to work on the machines with a 1/2 hour minimum. We reserve the right to work on as many or as few machines as we choose. For help from Computing Services you can contact: Sam Rodriguez at 6085, Jory Yates at 6086, or Bruce Floyd at 6082. You may also contact Wyoming Internet Resources here in Powell. In Cody there is Colter Bay Computers, Blue Orbit Computers, and Computer Connections.
Computing Services Director